Welcome to M Vision Graphics and Printing Company. These Terms of Service govern your use of our printing, design, and scheduling services (collectively, the “Services”). By accessing or using our Services—in person, by phone, via our Conversation AI, or through our website—you agree to these Terms. If you do not agree, please do not use our Services.
1. Services Overview
Print Production & Design
We offer printing of business cards, banners, stickers, auto magnets, and related products.
We provide design assistance, from simple refinements to fully custom artwork.
Appointment Scheduling
Clients may schedule design or sales consultations (“Appointments”) via our AI bot (Sally), email, phone, or website.
Order Management & Fulfillment
We process, proof, produce, and ship print orders according to agreed specifications and timelines.
2. Client Responsibilities
Information Accuracy
You agree to provide complete, accurate, and up‑to‑date project details, artwork files, contact information, and billing data.
Intellectual Property
You represent that you own—or have secured all necessary rights to—any artwork, logos, images, or content you submit.
Timely Feedback
You must review proofs, respond to inquiries, and approve work promptly to avoid project delays.
Compliance
You will not submit any content that violates applicable laws, infringes third‑party rights, or contains defamatory, obscene, or unlawful material.
3. Pricing, Quotes & Payment
Estimates & Quotes
All price estimates are valid for thirty (30) days unless otherwise stated.
Deposits
A deposit (typically 50%) may be required before production begins.
Final Payment
The remaining balance is due upon proof approval or prior to shipping, as specified in your invoice.
Late Payments
Unpaid balances past thirty (30) days may incur a finance charge of 1.5% per month or the maximum permitted by law, whichever is lower.
Payment Methods
We accept credit cards, ACH, and other payment methods as agreed.
4. Cancellations, Changes & Refunds
Appointment Changes
You may cancel or reschedule an Appointment up to twenty‑four (24) hours before without penalty.
Order Changes
Requests to modify an order after proof approval or production start may incur additional fees or be declined.
Order Cancellations
If you cancel after production has begun, you are responsible for all costs incurred (materials, labor, and non‑recoverable expenses).
Refunds
Refunds, if applicable, will be issued within thirty (30) days of cancellation, minus non‑recoverable costs.
5. Delivery & Risk of Loss
Shipping & Pickup
We will ship or prepare your order for pickup per the chosen delivery method.
Transfer of Risk
Title and risk of loss pass to you upon delivery to the carrier or when you pick up your order.
Claims
Report any damages or shortages within seven (7) days of receipt. After that period, all items are deemed accepted.
6. Intellectual Property & Licensing
Client‑Provided Materials
You retain all rights to content you supply and grant us a non‑exclusive license to use it solely for fulfilling your order.
Company‑Created Materials
Unless otherwise agreed, we retain ownership of original design concepts, proofs, and templates. Upon final payment, we grant you a perpetual, non‑exclusive license to use deliverables for your business purposes.
7. Confidentiality
We treat your project details and personal information as confidential. We will not disclose such information to third parties except (a) as necessary to perform the Services (e.g., contracted print vendors under NDA), or (b) as required by law.
8. Limitation of Liability
To the fullest extent permitted by law, our liability for any claim relating to these Terms or the Services is limited to the total fees you paid for the affected Services. We are not liable for indirect, incidental, special, consequential, or punitive damages, even if advised of the possibility of such damages.
9. Indemnification
You agree to defend, indemnify, and hold harmless M Vision Graphics and Printing, its officers, employees, and agents from any claims, damages, liabilities, losses, or expenses (including attorneys’ fees) arising from your breach of these Terms or your use of the Services.
10. Termination
By You
You may terminate the Services at any time by notifying us; however, you remain responsible for payment of Services rendered through the date of termination.
By Us
We may suspend or terminate Services if you breach these Terms or for any other lawful reason, with or without notice.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to its conflict‑of‑law provisions. Any dispute arising under or related to these Terms shall be resolved in the state or federal courts located in Los Angeles County, California, and you consent to the exclusive jurisdiction of such courts.
12. Changes to These Terms
We may update these Terms at any time. The revised version will be posted on our website with a new “Effective Date.” Your continued use of the Services after that date constitutes acceptance of the updated Terms.
13. Contact Information
If you have any questions about these Terms, please contact us:
Email: [email protected]
Phone: (562) 928-7530