M Vision Graphics and Printing (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information under U.S. law, including the California Consumer Privacy Act (CCPA), when you engage with our services (phone, email, web) or provide data for appointment scheduling, follow‑ups, marketing, and related activities.M Vision Graphics and Printing (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information under U.S. law, including the California Consumer Privacy Act (CCPA), when you engage with our services (phone, email, web) or provide data for appointment scheduling, follow‑ups, marketing, and related activities.
1. Information We Collect
1.1 Contact & Identity Data
Name
Company/Business Name
Email address
Phone number (cell and/or office)
1.2 Service & Transaction Data
Type of print service requested (e.g., business cards, banners, stickers)
Project details (quantity, dimensions, deadline)
Design files you upload or email to us
1.3 Communications Data
Appointment history and follow‑up notes
Customer inquiries and support chat logs
Marketing preferences and opt‑in status
1.4 Technical & Usage Data
IP address and general geolocation
Browser type, operating system, and device identifiers
Website cookies (strictly functional/session cookies; no tracking or advertising cookies)
2. How We Use Your Information
Service Delivery & Scheduling
To book, confirm, and remind you of design briefings, proofs, and delivery appointments.
Customer Follow‑Up
To send status updates, quotes, invoices, and payment reminders via email or SMS.
Marketing & Promotions
To share new product announcements, special offers, and events only if you opt in.
Account Management & Support
To answer questions, resolve issues, and maintain your customer profile.
Business Operations & Analytics
To analyze performance, improve processes, and track service quality.
3. How We Share Your Information
Internal Teams & Service Providers
We share relevant data (e.g., design files, project specifics) with contracted print vendors and our support team under strict confidentiality agreements.
Legal & Regulatory
We may disclose information when required by law (court order, subpoena) or to protect against fraud, liability, or imminent harm.
No Third‑Party Marketing
We do not sell, rent, or trade your Personal Information with marketers or data brokers.
4. Data Retention
We keep your Personal Information while you remain an active client, and for up to five (5) years after our last interaction, to satisfy legal obligations and warranty claims.
After that period, data is securely deleted or anonymized.
5. Your Privacy Rights
Depending on your state law (including California), you may have the right to:
Access & Portability: Request a copy of the Personal Information we hold.
Correction: Ask us to update incomplete or inaccurate data.
Deletion: Request erasure of your Personal Information (subject to legal exceptions).
Opt‑Out: Withdraw consent for marketing communications at any time.
Non‑Discrimination: We will not deny service or charge a different price for exercising these rights.
To exercise your rights, contact:
Email: [email protected]
Phone: (562) 928-7530
6. Security Measures
We implement administrative, technical, and physical safeguards, including:
Data encryption in transit and at rest
Access controls & multi‑factor authentication for our systems
Regular backups and secure disposal of obsolete data
Employee training and confidentiality agreements
7. Children’s Privacy
We do not knowingly collect information from children under 13. If you believe we have inadvertently collected such data, please contact us to delete it.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or our practices. The “Effective Date” above will be revised, and prior versions archived at our website.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please reach out:
Email: [email protected]
Phone: (562) 928-7530